Privacy policy

01 · What we areThe short version

FixFade restores, enhances, touches up, and animates photographs on the web and in the iPhone app. Processing takes place online using the photo you select and any instructions you provide. Paid tools use a shared FixFade credit balance, with one-time purchases and no subscription.

02 · Photos & instructionsWhat you choose to process

We store uploaded photos, editing instructions, generated photos and videos, and the progress and outcome of each operation. This lets us process your request, deliver the result, show its status, and investigate a failed or interrupted operation.

The iPhone app keeps its photo collection on your device. Selecting a photo does not give FixFade access to your entire photo library. When you confirm an online edit, the selected photo and any instructions are sent for processing. Local copies and copies you save to Photos are separate from the files stored online.

Guest activity is associated with an anonymous browser or app identifier. Guest uploads and results still involve stored photo data. Signing in does not automatically transfer all guest activity into your account.

03 · Accounts & purchasesSign-in and your credit balance

• Account information. We store the account identifier and the name, email address, and profile image made available by your sign-in provider. The website uses Google sign-in. The app offers Sign in with Apple or a browser flow for your FixFade web account. Apple may provide a private relay email address when you choose to hide your email.
• Sessions and account security. We use cookies and app credentials to keep you signed in and to verify sensitive actions. We retain sign-in, session, and revocation records to protect accounts and process deletion requests. FixFade does not receive your Apple or Google password.
• Credits and purchase records. We store your shared balance, credits spent or returned, purchase identifiers, purchased amounts, payment status, and refund or revocation history. These records connect a verified purchase to the right FixFade account and prevent the same transaction from being credited more than once.

Purchases on the website are handled by Stripe; in-app purchases are handled by Apple. Payment details are entered with the payment provider. FixFade receives transaction information to fulfill and support the purchase, rather than your full card details. Your balance is associated with your FixFade account across the website and app. Using different sign-in identities can create separate accounts, even if their email addresses look similar.

04 · Service providersWho processes the information

• Hosting and storage. Cloudflare provides the infrastructure used to run FixFade and store account records, uploads, and results.
• Photo and video processing. Our MediaRouter gateway sends your selected photo, editing instructions, and job information to the AI services used for that tool. The current configuration includes OpenAI and Google image models and MiniMax and ByteDance video models. Processing infrastructure includes fal.ai, which also hosts copies of processing inputs. The underlying provider can vary with the tool and fallback route. A model name does not identify every service that handles the request.
• Image analysis. We also send photo content and, where relevant, your editing note through OpenRouter to models that suggest animation movement or write photo-specific progress descriptions. The current configuration uses Google and Z.ai models for this analysis.
• Sign-in and payments. Apple, Google, and Stripe process the account or payment interactions described above.
• Email and diagnostics. Resend delivers service and marketing emails. We store email preferences and delivery and engagement records. Sentry receives technical error and performance information to help us diagnose failures.

Processing creates copies of inputs and outputs outside your device, including copies held by processing and storage services. Their retention and deletion processes may differ from FixFade’s. Removing a photo locally or signing out does not remove those copies. Contact us if you need information about the providers used for a particular operation or want to request removal.

05 · Website activityCookies, analytics, and measurement

The website uses cookies and browser storage for sign-in, guest identity, and continuity between visits. It also uses Google Analytics, Microsoft Clarity, Meta Pixel, and Reddit Pixel to understand site use and measure visits, checkout activity, and purchases. These tools receive browser and activity information; Clarity also provides session replay. Google Analytics and Clarity receive a FixFade account identifier and whether an account has purchased credits when you are signed in.

These tools run on general FixFade website pages, including pages you open in a browser from the app. Browser controls can restrict cookies and site storage; clearing them can also sign you out or remove the identifier needed to find guest activity. You can change marketing email preferences through the preference or unsubscribe link in our emails.

06 · Use & retentionKeeping and using your information

FixFade does not train its own AI models on your photos or use them in marketing without your permission. We use account, operation, and purchase information to run the service, deliver results, provide support, prevent abuse, and reconcile credits.

We retain online photos and operation records to provide access to your work and resolve processing issues. Account and transaction records also support payment reconciliation and account security. A deletion request starts the removal process described below; it does not promise that all copies disappear immediately.

07 · DeletionRequesting removal of an account or photo

In the iPhone app, open Account and choose Delete account. You may need to sign in to the same account again to confirm the request. You can also contact support@fixfade.com to request account or individual photo deletion. We may need to verify ownership before acting.

Once an account deletion request is accepted, access to that account on the website and app ends and new processing is blocked. Removal of online photos and account data is tracked separately. It can remain pending while active jobs, storage and cached copies, or provider-held data are being resolved. An accepted request or a local sign-out is not confirmation that this work has finished.

Limited transaction, security, and deletion records may remain for accounting, preventing duplicate purchase claims, and recording the removal request. Account deletion does not remove copies you keep on your device, save to Photos, or share elsewhere. Guest activity created separately is not automatically included: contact support with the relevant photo or operation reference, if you have it, so we can help identify it.

08 · Changes & contactQuestions and requests

To ask about your information, request a correction, or follow up on deletion, write to support@fixfade.com. Please describe the request and the account or operation involved. Do not send passwords, sign-in codes, or full payment details. We update the effective date above when this policy changes.

See also: Terms of service · FixFade support