Privacy policy
The photos you bring us are family memories, not a data set. This page says plainly what we store, who touches it, and how to make us forget all of it.
01 · What we areThe short version
FixFade is a one-time-purchase AI photo restoration service. You upload a photograph, we repair it, and you download the result. There is no subscription and no advertising business behind it — we make money when you buy credits, not from your data. Your photos are used for exactly one thing: doing the restoration you asked for.
02 · What we storeUploads, results, and account details
To deliver the service we store:
- The photos you upload and the restored results. We keep both so you can come back to your restorations without redoing (or repaying for) the work.
- Basic account details if you sign in — your name, email address, and profile picture from Google sign-in — plus your credit balance and purchase history.
- Ordinary technical logs (timestamps, error reports) that keep the service running and help us fix failures.
If you use the free tier without an account, your uploads and results are stored the same way, tied to an anonymous identifier in your browser instead of an email address. Anonymous does not mean unprotected — the same rules on this page apply.
03 · Who processes your photosThird-party processors
The restoration itself runs on third-party AI infrastructure — currently fal.ai. Your photo is sent there solely to perform the restoration you requested, and for no other purpose.
Payments are processed by Stripe. Your card details go directly to Stripe and never touch our servers; we see only that a payment succeeded and which credit pack you bought.
04 · What we never doNo training, no selling
- We do not train AI models on your photos, and we do not permit our providers to.
- We do not sell or rent your photos or personal data to anyone.
- We do not use your photos in marketing unless you explicitly say yes first.
05 · DeletionMaking us forget
Email support@fixfade.com and we will delete your uploads, your results, and — if you like — your whole account. This applies to anonymous free-tier images too: tell us roughly when you uploaded and from where, and we will find and remove them.
06 · Changes & contactQuestions
If we change this policy in a way that matters, we will update the effective date above and, for signed-in customers, say so by email. Anything unclear? Write to support@fixfade.com — a person reads it.
See also: Terms of service